1. Fees

1.1 Fees are applicable for the place, not for attendance.

1.2 Fees are payable monthly in advance and no child will be allowed to start nursery until their first months fees have been paid.

1.3 We are happy to accept Childcare Vouchers from various companies BUT only if these are paid to us monthly in advance.

1.4 Fees are payable for 51 weeks per year which excludes Christmas week when we will be closed.

1.5 Fees are inclusive of drinks, snacks and nappies.

1.6 Fees are applicable if your child does not attend due to illness.

1.7 Should an account fall into arrears or you default on a pre-arranged payment option the manager will notify the parent/carer and give seven days to settle the outstanding amount before a final reminder is issued. Information regarding any outstanding debt will then be passes onto a debt recovery agency and their associated fees will be included in the final bill. At this point the childcare place will be suspended until the amount has been cleared in full.

1.8 Fees for extra/additional sessions are due at the time of booking or on the day unless a special arrangement has been made with the manager (please try and give as much notice as possible).

1.9 We reserve the right to perform credit checks for new customers.

2. Notice

2.1 A notice period of four weeks in writing is required to cancel or alter a child’s sessions. You can withdraw your child at any time however payment in lieu of notice will be charged.

3. Provision of Information

3.1 It remains solely the parent/carers responsibility to inform club of any changes e.g. address, mobile number, other contact information, medical issues etc.

3.2 It is your responsibility to inform the Nursery Manager that your child will be absent.

3.3 Should someone other than those you have listed on your registration forms, be collecting your child, then wherever possible please inform a staff member in advance. It is your responsibility to give the allocated person your child’s password, and that way the staff will know that they have the authority to collect your child. If no password is given then the staff will refuse to relinquish the child without exception, this is to ensure their safety (please refer to the nurseries policies and procedures for further information).

4. Late Collections

4.1 Should you or a nominated person arrive late to collect the child then £5 will be charged for every fifteen minute period. For example your child is booked in until 6pm and you arrive at 6.30pm you will be charged an additional £10.

4.2 The same applies to those children booked in till 12.30pm. After 30 minutes have passed since the expected collection time the late fee doubles to £10 for every 15 minutes. Late fees are non-negotiable. Application of the late fee is at the discretion of the nursery.

4.3 It is your responsibility or that of the nominated carer to inform the staff should you be running late (again please refer to our policies and procedures for further information).

5. Child Protection

5.1 The welfare of the children in our care is paramount. As a registered child care provider we are required to follow the local authority child protection procedures at all times. We will try to share any concerns we may have about your child however there may be occasions when we are obliged to talk to social services before we inform you. For further information please refer to our policies and procedures.

6. Behaviour Policy

6.1 The behaviour policy within the nursery is set down in order to maintain a relaxed and happy atmosphere for all of its children. Should a child be behaving inappropriately then staff will inform you when you come to collect the child. We would politely request that you address any concerns the staff raise with your child. We do record incidents such as swearing, bullying, physical/verbal interaction etc.